{"id":1282,"date":"2021-08-12T13:28:39","date_gmt":"2021-08-12T11:28:39","guid":{"rendered":"https:\/\/www.agoragroup.io\/about-our-group\/"},"modified":"2021-08-12T13:29:48","modified_gmt":"2021-08-12T11:29:48","slug":"about-our-group","status":"publish","type":"page","link":"https:\/\/www.agoragroup.io\/en\/about-our-group\/","title":{"rendered":"About our group"},"content":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;244&#8243;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;right&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;4&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;left-t-right&#8221; width=&#8221;1\/2&#8243; column_width_pixel=&#8221;630&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;h3&#8243;]About us[\/vc_custom_heading][vc_column_text]We are <strong>experts in the digitalisation of after-sales services<\/strong> for the consumer goods industry. Every day, we connect the consumer, the repairer, the logistician and the manufacturer. We combine <strong>inclusion and innovation<\/strong> to deliver the best <strong>after-sales<\/strong> <strong>customer experience<\/strong> while embedding our approach in the <strong>circular economy<\/strong>.[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;right-t-left&#8221; width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;1029&#8243; media_width_percent=&#8221;100&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; width=&#8221;1\/4&#8243; column_width_pixel=&#8221;360&#8243;][vc_icon icon=&#8221;fa fa-calendar-check-o&#8221; size=&#8221;fa-4x&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_color=&#8221;accent&#8221;]1999[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;300&#8243; text_transform=&#8221;uppercase&#8221;]Creation[\/vc_custom_heading][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; width=&#8221;1\/4&#8243; column_width_pixel=&#8221;360&#8243;][vc_icon icon=&#8221;fa fa-globe&#8221; size=&#8221;fa-4x&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_color=&#8221;accent&#8221;]80[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;300&#8243; text_transform=&#8221;uppercase&#8221;]Countries[\/vc_custom_heading][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; width=&#8221;1\/4&#8243; column_width_pixel=&#8221;360&#8243;][vc_icon icon=&#8221;fa fa-building-o&#8221; size=&#8221;fa-4x&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_color=&#8221;accent&#8221;]3[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;300&#8243; text_transform=&#8221;uppercase&#8221;]Companies[\/vc_custom_heading][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; width=&#8221;1\/4&#8243; column_width_pixel=&#8221;360&#8243;][vc_icon icon=&#8221;fa fa-group&#8221; size=&#8221;fa-4x&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_color=&#8221;accent&#8221;]20[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;300&#8243; text_transform=&#8221;uppercase&#8221;]Collaborators[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; back_color=&#8221;color-146933&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;h3&#8243;]About us[\/vc_custom_heading][vc_column_text]We are a <strong>French success story<\/strong> driven by the spirit of cooperation. 20 years ago, the founders of Agoragroup, <strong>manufacturers<\/strong>, decided to join forces to improve the <strong>reparability of appliances<\/strong>. They built a standardised platform, Agora, which brings together competitors and partners. This visionary approach is now central to the realities of many industries. Today, Agoragroup contributes to the repair of thousands of devices around the world.[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;h3&#8243;]Our mission?[\/vc_custom_heading][vc_column_text]Recognised as a public interest group by the European Commission since its creation, our group does not target the economic interests of our partners. Our business model is based <strong>on the productivity gains of each of our customers<\/strong>. Within the same tool, <strong>10,000 companies can work natively<\/strong> (and regardless of their size) to bring quality repair to the consumer.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;2&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading]Our expertise [\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;3&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;right-t-left&#8221; width=&#8221;1\/6&#8243; column_width_pixel=&#8221;360&#8243;][vc_icon icon=&#8221;fa fa-recycle2&#8243; size=&#8221;fa-3x&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243;]FSM[\/vc_custom_heading][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;right-t-left&#8221; animation_delay=&#8221;200&#8243; width=&#8221;1\/6&#8243; column_width_pixel=&#8221;360&#8243;][vc_icon icon=&#8221;fa fa-profile-male&#8221; size=&#8221;fa-3x&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243;]CRM[\/vc_custom_heading][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;right-t-left&#8221; animation_delay=&#8221;400&#8243; width=&#8221;1\/6&#8243; column_width_pixel=&#8221;360&#8243;][vc_icon icon=&#8221;fa fa-basket&#8221; size=&#8221;fa-3x&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243;]e-SHOP[\/vc_custom_heading][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;right-t-left&#8221; animation_delay=&#8221;600&#8243; width=&#8221;1\/6&#8243; column_width_pixel=&#8221;360&#8243;][vc_icon icon=&#8221;fa fa-gears2&#8243; size=&#8221;fa-3x&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243;]API[\/vc_custom_heading][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;right-t-left&#8221; animation_delay=&#8221;800&#8243; width=&#8221;1\/6&#8243; column_width_pixel=&#8221;360&#8243;][vc_icon icon=&#8221;fa fa-globe2&#8243; size=&#8221;fa-3x&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243;]Logistics[\/vc_custom_heading][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;right-t-left&#8221; animation_delay=&#8221;1000&#8243; width=&#8221;1\/6&#8243; column_width_pixel=&#8221;360&#8243;][vc_icon icon=&#8221;fa fa-lightbulb&#8221; size=&#8221;fa-3x&#8221;][\/vc_icon][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243;]BI[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;right&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;left-t-right&#8221; width=&#8221;1\/2&#8243; column_width_pixel=&#8221;630&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;h3&#8243;]Our history[\/vc_custom_heading][vc_column_text]The story of Agora began in <strong>1997<\/strong>at the initiative of 8 groups in the French household appliance industry Brandt, B\/S\/H, Candy, Electrolux, Miele, Philips Whirlpool, Indesit. Led by the then market leader Brandt, their goal is to create <strong>a digital and mutual service to improve the productivity of all members of the after-sales service industry<\/strong>.<\/p>\n<p>In 2002, Agora became a company with <strong>the first website<\/strong>.<\/p>\n<p>As the strategy evolved, manufacturers (Beko, Franke, Schneider) and partners joined the venture. The <a href=\"https:\/\/www.agoraplus.com\/\"><strong>Agoraplus solution<\/strong><\/a> is becoming an essential part of <strong>the repair process with a global management capability<\/strong>. Our ERP, <a href=\"https:\/\/www.agoserve.com\/\"><strong>Agoserve<\/strong><\/a>, and our warranty management solution <a href=\"https:\/\/www.gcplus.fr\/\"><strong>GCPlus<\/strong><\/a>are also setting the standard in the industry.<\/p>\n<p>Every year, Agoragroup improves its solutions and maintains its <strong>leadership with the aim of being a driver of innovation<\/strong> for the entire after-sales service <strong>of consumer goods<\/strong>.[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;right-t-left&#8221; width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;132&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;four-three&#8221;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;508&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;four-three&#8221;][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;left&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; width=&#8221;1\/2&#8243; column_width_pixel=&#8221;630&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;h3&#8243;]Users all over the world [\/vc_custom_heading][vc_column_text]Our solutions are used in 80 countries in 17 languages.<\/p>\n<p>Our services can respond in 6 languages.[\/vc_column_text][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-146933&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;right&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;left-t-right&#8221; width=&#8221;1\/2&#8243; column_width_pixel=&#8221;630&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;h3&#8243;]AgoraLabs[\/vc_custom_heading][vc_column_text]Driving innovation is at the heart of our mission. <strong>The R&amp;D team<\/strong> works every day to improve our solutions, in particular with user testing programmes in<strong> \u201cearly access\u201d.<\/strong> We have also made available to our clients <strong>an API portal<\/strong> that is evolving and developing every day.<\/p>\n<p>The customer service team works closely with <strong>the Labs<\/strong> to provide the best technical response. 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