{"id":1354,"date":"2021-08-13T15:50:21","date_gmt":"2021-08-13T13:50:21","guid":{"rendered":"https:\/\/www.agoragroup.io\/our-after-sales-expertise\/"},"modified":"2021-08-13T15:50:38","modified_gmt":"2021-08-13T13:50:38","slug":"our-after-sales-expertise","status":"publish","type":"page","link":"https:\/\/www.agoragroup.io\/en\/our-after-sales-expertise\/","title":{"rendered":"Our after-sales expertise"},"content":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;244&#8243;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;right&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;4&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;left-t-right&#8221; width=&#8221;1\/2&#8243; column_width_pixel=&#8221;630&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;h3&#8243;]Technology + Business + Customer Relationship[\/vc_custom_heading][vc_column_text]<strong>For 20 years,<\/strong> we have been providing the tools to digitalise <strong>all your after-sales<\/strong> <strong>processes<\/strong> worldwide. We capitalise on <strong>our experience and technological expertise<\/strong> to help manufacturers improve their <strong>after-sales service<\/strong> management.[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;right-t-left&#8221; width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;1022&#8243; media_width_percent=&#8221;100&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;h1&#8243;]Comprehensive support[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;right&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; width=&#8221;1\/3&#8243; column_width_pixel=&#8221;360&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;1029&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221;][\/vc_column_inner][\/vc_row_inner][vc_custom_heading heading_semantic=&#8221;h3&#8243;]Advice[\/vc_custom_heading][vc_column_text]<strong>Understanding<\/strong> your needs and analysing how best to approach your <strong>after-sales service<\/strong>[\/vc_column_text][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; animation_delay=&#8221;400&#8243; width=&#8221;1\/3&#8243; column_width_pixel=&#8221;360&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;1035&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221;][\/vc_column_inner][\/vc_row_inner][vc_custom_heading heading_semantic=&#8221;h3&#8243;]Connection[\/vc_custom_heading][vc_column_text]<strong>Smooth integration of our tools<\/strong> into your IT ecosystem[\/vc_column_text][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;left&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; animation_delay=&#8221;800&#8243; width=&#8221;1\/3&#8243; column_width_pixel=&#8221;360&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;423&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221;][\/vc_column_inner][\/vc_row_inner][vc_custom_heading heading_semantic=&#8221;h3&#8243;]Roll-out[\/vc_custom_heading][vc_column_text]<strong>Implementation and roll-out<\/strong> with personalised follow-up and dedicated multilingual support[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; width=&#8221;1\/1&#8243;][vc_button size=&#8221;btn-xl&#8221; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fwww.agoragroup.io%2Fen%2Fcontact-us%2F|title:Contact%20us|&#8221;]Request a demo[\/vc_button][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;right&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;4&#8243; back_image=&#8221;1042&#8243; overlay_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;30&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;left-t-right&#8221; width=&#8221;1\/2&#8243; column_width_pixel=&#8221;630&#8243;][vc_custom_heading text_size=&#8221;h1&#8243; text_height=&#8221;fontheight-178310&#8243;]Leading in the after-sales service management for 20 years[\/vc_custom_heading][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;4&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;4&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-146933&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;right-t-left&#8221; width=&#8221;1\/2&#8243; column_width_pixel=&#8221;576&#8243;][vc_column_text]Agora, <strong>the public space of ancient Greece<\/strong>, has become the digital space that brings together all the players in the after-sales service. Our mission is to<\/p>\n<ul>\n<li><strong>Connect and improve the after-sales service chain<\/strong> by adapting to the needs of each player, from large groups to small businesses<\/li>\n<li><strong>Understand the business challenges<\/strong> and improve operations through technology and consulting support<\/li>\n<\/ul>\n<p>With its <strong>AgoraLabs<\/strong> R&amp;D centre, Agoragroup is constantly innovating and renewing itself. All of its solutions are developed to meet specific business needs and to encourage repairing, recycling and generally <strong>a more responsible consumption<\/strong>.[\/vc_column_text][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_button size=&#8221;btn-lg&#8221; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fwww.agoragroup.io%2Fen%2Fcontact-us%2F|title:Contact%20us|&#8221;]Contact us[\/vc_button][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;80&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; animation_delay=&#8221;100&#8243; width=&#8221;1\/4&#8243;][uncode_counter value=&#8221;10000&#8243; counter_color=&#8221;color-146933&#8243; size=&#8221;h1&#8243; weight=&#8221;700&#8243;][vc_custom_heading heading_semantic=&#8221;p&#8221; text_size=&#8221;h5&#8243;]Agora Group&#8217;s client companies[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; animation_delay=&#8221;200&#8243; width=&#8221;1\/4&#8243;][uncode_counter value=&#8221;125&#8243; counter_color=&#8221;color-146933&#8243; size=&#8221;h1&#8243; weight=&#8221;700&#8243;][vc_custom_heading heading_semantic=&#8221;p&#8221; text_size=&#8221;h5&#8243;]brands in 70 countries[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; animation_delay=&#8221;300&#8243; width=&#8221;1\/4&#8243;][uncode_counter value=&#8221;2000000&#8243; prefix=&#8221;+&#8221; counter_color=&#8221;color-146933&#8243; size=&#8221;h1&#8243; weight=&#8221;700&#8243;][vc_custom_heading heading_semantic=&#8221;p&#8221; text_size=&#8221;h5&#8243;]appliances repaired under warranty[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; animation_delay=&#8221;400&#8243; width=&#8221;1\/4&#8243;][uncode_counter value=&#8221;3000000&#8243; counter_color=&#8221;color-146933&#8243; size=&#8221;h1&#8243; weight=&#8221;700&#8243;][vc_custom_heading heading_semantic=&#8221;p&#8221; text_size=&#8221;h5&#8243;]referenced devices[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;2&#8243; back_color=&#8221;color-146933&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; column_width_pixel=&#8221;360&#8243;][vc_custom_heading]Agoraplus[\/vc_custom_heading][vc_column_text el_class=&#8221;mh-100&#8243;]A complete solution that creates <strong>workflows between manufacturers, distributors, wholesalers and repairers<\/strong> to facilitate and accelerate repairing.[\/vc_column_text][vc_button button_color=&#8221;color-147959&#8243; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fwww.agoraplus.com%2F|target:_blank|&#8221;]Discover Agoraplus[\/vc_button][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; column_width_pixel=&#8221;360&#8243;][vc_custom_heading]Agoserve[\/vc_custom_heading][vc_column_text el_class=&#8221;mh-100&#8243;]Our ERP allows <strong>repairers to manage their entire business<\/strong> in the cloud with <strong>privileged access to Agoraplus<\/strong>.[\/vc_column_text][vc_button button_color=&#8221;color-147959&#8243; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fwww.agoserve.com%2F|target:_blank|&#8221;]Discover Agoserve [\/vc_button][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; column_width_pixel=&#8221;360&#8243;][vc_custom_heading]GCplus[\/vc_custom_heading][vc_column_text el_class=&#8221;mh-100&#8243;]Our CRM connects consumers, retailers and manufacturers <strong>by registering millions of device sales<\/strong> in <strong>compliance with the GDPR<\/strong>.[\/vc_column_text][vc_button button_color=&#8221;color-147959&#8243; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fwww.gcplus.fr%2F|target:_blank|&#8221;]Discover GCPlus[\/vc_button][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;3&#8243; back_color=&#8221;color-146933&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; column_width_pixel=&#8221;360&#8243;][vc_custom_heading]Comptoir[\/vc_custom_heading][vc_column_text el_class=&#8221;mh-75&#8243;]Our tool that <strong>facilitates product exchanges<\/strong> directly in the shops.[\/vc_column_text][vc_button button_color=&#8221;color-147959&#8243; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fcomptoir.agoraplus.com%2FAuthentication%2FLogin%3FReturnUrl%3D%252F|target:_blank|&#8221;]Go to Comptoir [\/vc_button][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; 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