{"id":1558,"date":"2021-10-27T18:02:54","date_gmt":"2021-10-27T16:02:54","guid":{"rendered":"https:\/\/www.agoragroup.io\/uncategorized\/agoragroup-becomes-the-after-sales-solution-for-the-haier-household-appliances-group\/"},"modified":"2021-10-27T18:02:54","modified_gmt":"2021-10-27T16:02:54","slug":"agoragroup-becomes-the-after-sales-solution-for-the-haier-household-appliances-group","status":"publish","type":"post","link":"https:\/\/www.agoragroup.io\/en\/repair\/agoragroup-becomes-the-after-sales-solution-for-the-haier-household-appliances-group\/","title":{"rendered":"Agoragroup becomes the after-sales solution for the HAIER household appliances group"},"content":{"rendered":"

Haier,<\/span><\/a> one of the world’s largest manufacturers,<\/span> has selected<\/span> Agoraplus<\/span><\/a> for the complete IT management of its after-sales service<\/span>. Agoragroup<\/span> confirms its position as the European leader in after-sales service. The group, founded in 1999, has a customer base of 10,000 in 70 countries in 2021. The international development continues while providing technological and human know-how to all the actors of the repair industry.<\/span><\/span> <\/span><\/strong><\/p>\n

A leading solution for 20 years, Agoraplus remainsthe most complete platform on the market<\/strong> with technical documentation modules, home repair management (FSM)<\/a> and the digitisation of invoicing, returns and exchange activities. Agoraplus regularly evolves based on feedback from its customers, all over the world. More than 50% of the group’s workforce is dedicated to innovation.<\/strong><\/a> Our mission remains above all to make the after-sales service chain increasingly productive for all players, from small craftsmen to large groups. “This great flexibility<\/strong> has attracted the manufacturer Haier, because it is a considerable advantage on the European market,” explains Emmanuel Benoit, CEO of Agoragroup.<\/strong> <\/span> <\/span> <\/span><\/p>\n

The demand for after-sales service at the heart of customer relations<\/span><\/b> <\/span><\/h3>\n

All manufacturers are committed to optimising their customer relations. This requirement implies an after-sales service that is both efficient and customer-oriented.<\/strong> Two aspects at the heart of Agoragroup’s DNA with a committed team involved in each project by combining technological know-how, industry expertise and a thorough understanding of the issues at stake.<\/strong> “Agoragroup remains one of the only groups capable of deploying an after-sales service platform in a few months<\/strong>, in a multilingual environment on several continents, while maintaining personalised contact with each stakeholder,” summarises Emmanuel Benoit. <\/span> <\/span><\/p>\n

Accelerating the international development<\/span><\/b> of the after-sales service<\/span> <\/h3>\n

The group was selected after a nine-month bidding process<\/strong> against strong competitors (SalesForces, Service Power…) “Our platform is one of the most advanced on the market and works worldwide at a lower cost than our competitors”<\/strong> explains Emmanuel Benoit, CEO of Agoragroup. Indeed, the group, whose mission has been recognised as being of general interest by the European Commission<\/strong>, is committed to the daily development of the repair sector. A strategy that will be rolled out worldwide by 2025. The collaboration with the Haier Group is a key step. An Agoragoup subsidiary has just been opened in North Africa<\/a> and the next destinations are<\/span> Latin America and Asia. <\/strong><\/p>\n

Would you like to know more about our solutions? Contact our team <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Haier, one of the world’s largest manufacturers, has selected Agoraplus for the complete IT management of its after-sales service. Agoragroup […]<\/p>\n","protected":false},"author":2,"featured_media":1485,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[],"class_list":["post-1558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-repair"],"yoast_head":"\nAgoragroup becomes the after-sales solution for the HAIER household appliances group - Agoragroup<\/title>\n<meta name=\"description\" content=\"Agoragroup becomes the after-sales solution for the HAIER Group. 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