{"id":1610,"date":"2022-01-05T14:03:08","date_gmt":"2022-01-05T13:03:08","guid":{"rendered":"https:\/\/www.agoragroup.io\/uncategorized\/3-tips-to-better-manage-your-billing-in-the-after-sales-service\/"},"modified":"2022-01-05T14:03:29","modified_gmt":"2022-01-05T13:03:29","slug":"3-tips-to-better-manage-your-billing-in-the-after-sales-service","status":"publish","type":"post","link":"https:\/\/www.agoragroup.io\/en\/biling\/3-tips-to-better-manage-your-billing-in-the-after-sales-service\/","title":{"rendered":"3 tips to better manage your billing in the after-sales service"},"content":{"rendered":"<p><strong>Behind an intervention, there is a whole chain of involved parties, but in all cases, the final step is the billing. A central element that will close the case. With small SMEs on one side and large international manufacturers on the other, how can this transaction, which also includes a notion of performance, be carried out in an optimal way? Here are our 3 tips for efficient and agile billing management.<\/strong><\/p>\n<h3>1) Prepare the billing process in advance<\/h3>\n<p>Invoicing is often <strong>a source of stress for the contractor<\/strong> when this step is not treated as a key part of the process. It is not just a payment, whether or not linked to a performance report, the invoice is the <strong>document that notifies the end of a project.<\/strong> It is an opportunity for the various parties involved to bring an intervention to a serene close. Therefore, it is important to ensure that <strong>all relevant documents are present<\/strong>. <strong>By adding an intermediate step<\/strong> between the end of the repair and the invoicing, we allow everyone to evaluate their actions, to check the information, <strong>to exchange on a subject in a context of trust<\/strong> on the basis of a transfer of information. At Agoragroup, all of our warranty reports include, prior to the billing process, <strong>an intelligent verification system<\/strong> to reduce billing disputes.<\/p>\n<h3>2) Choose transparency in billing<\/h3>\n<p> <strong>By favouring transparency on invoicing elements<\/strong> and in particular on the notions of performance, manufacturers develop a relationship of trust with the technical stations. Indeed, it is essential that <strong>billing is clear and legible for all parties involved<\/strong> in order to improve performance and reduce conflicts. At Agoragroup, we offer <strong>the same visibility for the manufacturer and the repairer.<\/strong> We encourage a collaboration based on <strong>continuous improvement and a fluid relationship.<\/strong><\/p>\n<h3>3) Adapt intelligently to the business reality<\/h3>\n<p>Volume of invoicing does not necessarily mean dehumanisation.<strong>It is possible to reconcile digitalisation and personalisation<\/strong>. Billing policy is very often defined at the European level on the manufacturer&#8217;s side, which implies <strong>incorporating variables depending on the location while respecting norms<\/strong> that ensure standardisation. We have designed tools that allow for this flexibility, as we believe it is essential to <strong>take into account the business reality of each technical station.<\/strong><\/p>\n<p>Billing appears to be a complex aspect, as it is often neglected in IT investments. This element can become <strong>a motivational and informative tool<\/strong> in the relationship between manufacturers and technical stations. Our feedback has enabled us to identify areas of concern and <strong>to create a secure<\/strong>, <strong>yet flexible, framework<\/strong> <b>to generate optimal billing.<\/b><\/p>\n<h3><a href=\"https:\/\/www.agoragroup.io\/portfolio\/accompagner-un-constructeur-dans-la-dematerialisation-de-la-facturation\/\">Discover our business case on billing <\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Behind an intervention, there is a whole chain of involved parties, but in all cases, the final step is the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1598,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[80],"tags":[],"class_list":["post-1610","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-biling"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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