Our after-sales expertise

Technology + Business + Customer Relationship

For 20 years, we have been providing the tools to digitalise all your after-sales processes worldwide. We capitalise on our experience and technological expertise to help manufacturers improve their after-sales service management.

After-sales service technology

Comprehensive support

after-sales service meeting


Understanding your needs and analysing how best to approach your after-sales service


Smooth integration of our tools into your IT ecosystem


Implementation and roll-out with personalised follow-up and dedicated multilingual support

Leading in the after-sales service management for 20 years

Agora, the public space of ancient Greece, has become the digital space that brings together all the players in the after-sales service. Our mission is to

  • Connect and improve the after-sales service chain by adapting to the needs of each player, from large groups to small businesses
  • Understand the business challenges and improve operations through technology and consulting support

With its AgoraLabs R&D centre, Agoragroup is constantly innovating and renewing itself. All of its solutions are developed to meet specific business needs and to encourage repairing, recycling and generally a more responsible consumption.


Agora Group's client companies


brands in 70 countries


appliances repaired under warranty


referenced devices


A complete solution that creates workflows between manufacturers, distributors, wholesalers and repairers to facilitate and accelerate repairing.

Discover Agoraplus


Our ERP allows repairers to manage their entire business in the cloud with privileged access to Agoraplus.

Discover Agoserve


Our CRM connects consumers, retailers and manufacturers by registering millions of device sales in compliance with the GDPR.

Discover GCPlus


Our tool that facilitates product exchanges directly in the shops.

Go to Comptoir


A directory that gives the consumer access to professional repairers with a geolocation system.

Discover our directory of repairers
call center SAV optimiser

The repairer, a concept specific to the after-sales call centre

The role of a call centre is becoming a central element of reputation for brands. It is increasingly difficult to find the right balance between levels of customer satisfaction and the cost of running the service. In the after-sales sector, this equation becomes even more complex with the addition of a third party: the repairer. After-sales service: from the call to the intervention An efficient…

Read More

Explore our Business Cases

Discover our business cases, our greatest successes and how we have been able to meet the challenges of our clients’ digital transformation projects for 20 years.


Our customers

They have trusted us for 20 years to manage their after-sales service

What are your plans for your after-sales service?

Contact us