Our after-sales expertise

Technology + Business + Customer Relationship

For 20 years, we have been providing the tools to digitalise all your after-sales processes worldwide. We capitalise on our experience and technological expertise to help manufacturers improve their after-sales service management.

After-sales service technology

Comprehensive support

after-sales service meeting

Advice

Understanding your needs and analysing how best to approach your after-sales service

Connection

Smooth integration of our tools into your IT ecosystem

Roll-out

Implementation and roll-out with personalised follow-up and dedicated multilingual support

Leading in the after-sales service management for 20 years

Agora, the public space of ancient Greece, has become the digital space that brings together all the players in the after-sales service. Our mission is to

  • Connect and improve the after-sales service chain by adapting to the needs of each player, from large groups to small businesses
  • Understand the business challenges and improve operations through technology and consulting support

With its AgoraLabs R&D centre, Agoragroup is constantly innovating and renewing itself. All of its solutions are developed to meet specific business needs and to encourage repairing, recycling and generally a more responsible consumption.

10000

Agora Group's client companies

125

brands in 70 countries

+2000000

appliances repaired under warranty

3000000

referenced devices

Agoraplus

A complete solution that creates workflows between manufacturers, distributors, wholesalers and repairers to facilitate and accelerate repairing.

Discover Agoraplus

Agoserve

Our ERP allows repairers to manage their entire business in the cloud with privileged access to Agoraplus.

Discover Agoserve

GCplus

Our CRM connects consumers, retailers and manufacturers by registering millions of device sales in compliance with the GDPR.

Discover GCPlus

Comptoir

Our tool that facilitates product exchanges directly in the shops.

Go to Comptoir

Annuaire

A directory that gives the consumer access to professional repairers with a geolocation system.

Discover our directory of repairers
Business intelligence et traitement des data SAV

Manufacturer: which Business Intelligence solutions to optimise your after-sales service?

Analysing the activity of one's after-sales service requires processing a large amount of data, taking into account multiple factors over a long period of time. This data is valuable for making strategic decisions for your business today and tomorrow. How to implement the right business intelligence tools? Overview of the methodology and solutions we use at Agoragroup 1) Adopting a macro view…

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Explore our Business Cases

Discover our business cases, our greatest successes and how we have been able to meet the challenges of our clients’ digital transformation projects for 20 years.

Explore

Our customers

They have trusted us for 20 years to manage their after-sales service

What are your plans for your after-sales service?

Contact us