Discover the potential of your After Sales Service
We are specialists in technological solutions for the complete management of the after-sales service of consumer goods.
We help you to improve your processes and performance
Recycling
We help you to ensure the traceability of end-of-life equipment. Our tools allow you to manage the recycling of the product and the reuse of parts of the device.
Purchase and warranty
From the moment of purchase, your consumer data is transmitted digitally and securely in accordance with the GDPR. The consumer receives their warranty management contract directly. They have the possibility to extend their warranty and have access to information about their product at any time.
Recycling
We help you to ensure the traceability of end-of-life equipment. Our tools allow you to manage the recycling of the product and the reuse of parts of the device.
Purchase and warranty
From the moment of purchase, your consumer data is transmitted digitally and securely in accordance with the GDPR. The consumer receives their warranty management contract directly. They have the possibility to extend their warranty and have access to information about their product at any time.
Out of warranty breakdown
We offer eshops in B2B or B2C for the purchase of spare parts. Our directory of approved professionals technology helps to encourage professional repair while synchronising Google Maps.
Breakdown under warranty
We have all the information about the product to quickly initiate the repair of the breakdown. All stages of the repair process are managed via our Field Service Management with the possibility of tracking the progress of the file.
Business area
Field Service Management
We manage all the flows and information from the field thanks to a personalised workflow from the notification of the breakdown to the closure of the file: identifying the nearest repairer, monitoring the repair file and managing the invoicing.
CRM
We provide the necessary tools to collect and manage consumer information to enable better customer relationship management while complying with the GDPR
Business Intelligence
We compile thousands of data records to provide you with a multidimensional analysis of your business
API
We connect all the partners and software publishers through our APIs portal. Agora Labs, our integrated R&D centre, designs and deploys tools to customise your workflows according to your needs.
Logistics
As a specialist in spare parts ordering, we manage availability and orders, real-time or asynchronous access to your stocks, your promotion policy. All logistics are integrated with our other modules.
Field Service Management
We manage all the flows and information from the field thanks to a personalised workflow from the notification of the breakdown to the closure of the file: identifying the nearest repairer, monitoring the repair file and managing the invoicing.
CRM
Weprovide the necessary tools to collect and manage consumer information to enable better customer relationship management while complying with the GDPR.
Business Intelligence
We compile thousands of data records to provide you with a multidimensional analysis of your business.
API
We connect all the partners and software publishers through our APIs portal. Agora Labs, our integrated R&D centre, designs and deploys tools to customise your workflows according to your needs.
Logistics
As a specialist in spare parts ordering, we manage availability and orders, real-time or asynchronous access to your stocks, and your promotion policy. All logistics are integrated with our other modules.
Latest news
It's time to change your view of after-sales service
After-sales service, at the heart of customer relations, is a major challenge for all brands today. In order to turn each customer into an ambassador and build long-term loyalty, a smooth and satisfying customer journey must be created.
At Agoragroup, in addition to a technological solution for your after-sales service, we provide real business expertise. We work with leading brands to optimise their processes and reduce the barriers between the brand and the consumer. Discover the history of our group.
Our mindset
An international and dynamic team specialising in both technology solutions and customer relations.
Proximity
We are a human-sized team that works with everyone from micro-businesses to large international groups.
Creativity
Our integrated Lab allows us to develop our solutions according to your needs. 30% of our staff work in the Lab.
Common sense
We capitalise on 20 years of experience in after-sales service to deploy the most relevant support
Business case
Supporting the virtualization of invoicing
An European manufacturer of small appliances must comply with the new European regulation on electronic invoicing.