Overview of the reparability issue from Nebraska to Paris

The right to repair is part of a worldwide consumer movement. From the mobilisations in the US to the anti-waste law, parallels can be drawn to the new expectations in the West. Starting from the protest of the Nebraska farmers and going back to the reparability index, Emmanuel Benoit will present the major issues of this transformation of the relationship with the after-sales service. He will also address the subject of spare parts, a central element of repair, from a multi-sectoral and international perspective.

Emmanuel Benoit, CEO of Agoragroup, has worked in France and internationally. An expert in after-sales service, he leads one of the major players in the sector.

Watch the webinar replay of June 30th 2021