Context : The software editor of a small appliance retailer needs to interface with our solution in order to mandate our network of repairers for its customer returns.
Action : We have created a specific API for the small appliance retailer that automatically manages the repair of appliances. The retailer takes over the device and enters the information about the failure into his ERP. The retailer’s ERP system transmits the takeover request to a repairer ( CreateSubContract(). The API gives the reseller visibility at every step of the repair process (PrintSubContractUpdate() and issues a repair report at the end of the repair (CreateWarrantyClaim().